Frequently Asked Questions - Started 9 March 2014


When will my recycling be collected and what should the bags contain?
Bags will be provided to put your recycling out for collection, and will be picked up on alternating weeks:-
Week A - Clear bag(s) - Paper and cardboard only, including old newspapers, magazines, envelopes and shredded paper. (Items must be clean and not contaminated with food).

Week B - Blue bag(s) - Tins and cans, aerosol cans (including plastic lids), aluminium foil, take away containers, bottle tops, can lids, plastic bottles, tubs, trays and pots. Food packaging and packaging from drinks, cosmetics, toiletries and cleaning products. Plastic bottle caps, food, drink, soup and milk cartons.  (No black plastic, please make sure all items are clean and food containers have been washed).

When will my black sack(s) be collected?
These will be collected every week along side your recyclables.
Black bag(s) - Food waste, black plastic, film from ready meals or meat packaging. Crisp packets, contaminated paper and cardboard, nappies, plastic coal sacks and any other plastic items other than packaging.

A list of dates is displayed on the Noticeboard outside the Forest Douzaine Room or here

What if I run out of bags?
If you require more bags, your Parish Douzaine Room will have a voucher which can be redeemed at any retailers. Alternatively, contact Public Services on 01481 234699.

What about glass?
Unfortunately glass needs to be kept separate from other materials, so is not included in the initial Interim Kerbside collection scheme. 

What can't go in the recycling bags?
General household waste (including things such as ash and food waste) must still be put out in black bags. Any items contaminated with food (e.g. chip papers, take-away pizza boxes) cannot be recycled and should also go in your black bags. Recycling bags must not be used for general waste.

Is there a limit on how many recycling bags I can put out?
No. You can put out as many as you need, provided materials are put out in the right bag on the correct night. Please do not overfill bags.

Where should recycling bags be put out?
Your bin man will pick up either your clear bag or your blue bag on your normal bin night. All collections will be at night - simply put your recycling out alongside your black bag. Do not put it inside a wheelie bin or dust bin, except where specifically provided in communal areas.

I don't have space for lots of bins, so how can I recycle?
The new service should make recycling easier and more convenient. If you can't do everything, just recycling some items can help to make a difference.

Will it cost me to use the collection service?
No. During the initial collection scheme which will operate until March 2016, there will be no charge to households.

Will the bags be recycled?
Yes, provided they are clean.

Do I have to take part?
The scheme is not compulsory, and there are no penalties for not participating. If people have unwanted recycling bags, these can be collected by PSD or dropped into the Parish Douzaine Room for redistribution.

Do I have to use 'official' bags?
The bags provided have been specifically chosen to suit the requirements of the sorting facility, so it is important to use these. If you use a different container or bag, your bin man may not collect it.

What if my bags aren't taken away?
If you put out the wrong coloured bag, or your bag has the wrong materials in it and the owner is identifiable, the bag will be left behind by the collector with a green sticker applied informing the owner of the reasons why it may not have been collected.
If your recycling is not collected, please take it back in and either re-sort the materials ready for your next collection, or take them to a bring bank site.

What if I forget to put my recycling out?
Either keep it until the next blue or clear bag collection, or you can sort the items and take them along to a bring bank site when you go to drop off any glass.

Will I still be able to use the bring banks?
Yes, but the preference is for householders to take advantage of the new kerbside scheme where possible. 

What happens after my recycling is collected?
It is taken to a local sorting facility where the bags are opened and the contents sorted into the various different materials. These are then baled, exported, and processed ready to be used to manufacture new products.

Wouldn't it be easier putting everything in one black bag and then sort it?
The quality of materials we collect for recycling is important if we want to get best value for it. It is therefore important not to mix in items that can contaminate recycling (e.g. food), or are difficult to separate (e.g. glass).

Why can't we recycle black plastic?
Unfortunately we do not currently have a market for recycling black plastic. And we are not alone - councils throughout the UK have a similar issue. It also causes problems with sorting the 'good' plastics, so processors want us to keep this out.

What about carrier bags and other thin plastics?
The main issue with these often lower grade plastics is they can get caught up in the automated machines used to sort plastics, causing breakdowns.

What happens if my collection is on a Bank Holiday?
Each Parish will advertise an alternative date.

Contact details: www.gov.gg/recycling Email: recycle@gov.gg Call: 01481 234 699